Whether you are a first-time visitor or returning to Pointsbet, this guide covers the essential features you need to know.
Getting Ready
- Ensure you have a stable internet connection and a modern web browser (Chrome, Firefox, Safari, or Edge).
- Prepare a valid email address and a unique password that meets security requirements (at least 8 characters, including a number and a symbol).
- Have your personal identification details ready: full name, date of birth, residential address (for KYC verification).
- Decide on your preferred payment method — see the Payment Methods section for options.
- Set a deposit limit and a time-out reminder to promote responsible gambling.
- Bookmark the site or add the progressive web app (PWA) to your home screen for quick access.
Registration
- Click the “Sign Up” or “Register” button on the homepage.
- Fill in the registration form with your email, chosen password, and personal details as prompted.
- Accept the terms and conditions, privacy policy, and confirm you are of legal age.
- Complete any optional fields (e.g., promo code if you have one).
- Submit the form. You may receive a verification email — click the link to activate your account.
- Log in using your email and password (this is the pointsbet login step).
- Complete the KYC process by uploading a copy of your ID and a recent utility bill (required before your first withdrawal).
Wagering Calculation
Understanding how potential payouts are calculated helps you make informed bets. The platform typically displays odds in decimal format. The formula for payout is:
Payout = Stake × Odds
For example, if you place a $50 bet on a team with decimal odds of 2.50, your payout would be $50 × 2.50 = $125. This includes your original stake, so the profit is $125 – $50 = $75.
To calculate implied probability (the chance the bookmaker estimates):
Implied Probability (%) = 1 / Odds × 100
Using the same odds: 1 / 2.50 × 100 = 40%. This means the bookmaker gives the outcome a 40% chance.
For multiple bets (accumulators), the odds multiply. Example: a three-leg parlay with odds 1.80, 2.00, and 3.00 — total odds = 1.80 × 2.00 × 3.00 = 10.80. A $20 bet would yield $20 × 10.80 = $216.
Important: Odds may change near the event start. Lock in your bet at the displayed odds by confirming before they shift.
Safety & Licensing
The platform operates under a license from a recognized jurisdiction (e.g., Curacao eGaming). This license ensures adherence to strict standards for fairness and security. All data transmissions are encrypted with SSL technology to protect your personal and financial information. Additionally, the site uses random number generators (RNG) audited by third parties for game fairness. As a user tip: if you are an EU or Nordic player and the site holds a Curacao license, your winnings may be subject to local income tax — check with your tax authority. For added security, enable two-factor authentication (2FA) in your account settings.
Payment Methods
| Method | Deposit Time | Withdrawal Time | Fees |
|---|---|---|---|
| Visa/Mastercard | Instant | 3–5 business days | None |
| Bank Transfer | 1–3 business days | 5–7 business days | May vary by bank |
| E-wallets (Skrill, Neteller) | Instant | 24–48 hours | None |
| Cryptocurrency (BTC, ETH) | 10–30 minutes | Up to 24 hours | Network fees apply |
Minimum deposit is typically $10; maximum deposit limits depend on your account status. Withdrawals are subject to KYC verification for the first time. Note: Always use the same method for deposit and withdrawal when possible.
Common Problems & Fixes
- Login failure: Ensure you are entering the correct email and password. Use the “Forgot Password” link to reset. If still issues, clear browser cache or try incognito mode.
- Deposit not credited: Check your payment method’s transaction history. If deducted but not showing, contact support with the transaction ID. Delays may occur for bank transfers (up to 3 days).
- Withdrawal pending: Withdrawals may be held for security checks. Complete KYC first. If pending beyond stated time, contact support.
- App crashing: The mobile-optimized website and PWA should work smoothly. Try closing other tabs, updating your browser, or reinstalling the PWA from the browser menu.
- Game not loading: Disable ad-blockers or VPNs temporarily. Refresh the page. If persistent, check server status on the site’s social media.
Good to Know
Handling a delayed withdrawal: If your withdrawal is not processed within the advertised timeframe, follow these steps:
- Check your account for any pending verification documents — incomplete KYC is the most common cause.
- Review the payment method’s terms — some methods have longer processing times.
- Contact customer support via live chat or email (typically responded within 24 hours). Provide your account ID and withdrawal request number.
- If the delay exceeds 5 business days beyond the maximum timeframe, escalate by filing a complaint with the licensing authority (details are on the site’s footer).
Players Ask
How do I reset my password?
Click the “Forgot Password” link on the login page, enter your registered email, and follow the instructions sent to your inbox. Check your spam folder if the email doesn’t appear.
Is it safe to save my payment details?
Yes, the platform uses encrypted connections. Saving card details for future deposits is optional and secured. For extra safety, enable 2FA.
What happens if I forget my username?
Your username is typically your email address. If not, contact support with your registered email to retrieve it.
Can I bet from multiple devices?
Yes, you can log in from any device. However, for security reasons, simultaneous active sessions may be limited. The progressive web app works across browsers.
How long does KYC verification take?
Usually within 24–48 hours after submitting documents. In some cases, it may take longer if additional checks are needed.
Are there any fees on deposits or withdrawals?
The platform does not charge fees, but your payment provider may apply its own fees. Cryptocurrency deposits/withdrawals incur network transaction fees.
What is the maximum withdrawal limit?
Withdrawal limits vary by payment method and account status. Commonly, e-wallets allow up to $10,000 per transaction; bank transfers may have higher limits. Check the cashier page for exact amounts.
Can I change my personal information after registration?
Minor changes (e.g., address) can be updated in account settings. To change your name or date of birth, contact support with proof of identity.
Do I have to pay taxes on winnings?
Tax liability depends on your country of residence. If the site holds a Curacao license, winnings may be taxable. Consult a local tax professional.
By following the steps outlined in this guide, you can safely and efficiently navigate the platform. Remember to gamble responsibly and set limits before you start. Enjoy the experience!
